Privacy Policy for Customers
The Company places importance on protecting the personal data of all customers. This Privacy Policy explains the practices regarding the collection, use, and/or disclosure of personal data, including the rights of data owners, as announced in the Personal Data Protection Act.
Collection of personal data
The Company collects personal information received directly from customers through the following channels:
- Subscription
- Telephone
Types of personal data collected
Personal information
For example, name, surname, age, date of birth, nationality, ID number, passport, etc.
Contact information
Such as address, telephone number, email, etc.
Account information
Such as user accounts, usage history, etc.
Proof of identity
For example, a copy of your national ID card, a copy of your passport, etc.
Transaction and financial information
Such as purchase history, credit card details, bank account, etc.
Technical information
Such as IP Address, Cookie ID, website usage history (Activity Log), etc.
Other information
Such as images, animations and any other information that is considered personal data under the Personal Data Protection Act.
Minor
If you are under 20 years of age or have limited legal capacity, we may collect, use or disclose your personal information. We may need your parent or guardian's consent or as otherwise permitted by law. If we learn that personal information has been collected from a minor without their parent or guardian's consent, we will take steps to delete that information from our servers.
How to preserve personal data
We will retain your personal data in both paper and electronic formats.
We hold your personal data as follows:
- Our company servers in Thailand
- Our company servers overseas
- Overseas server providers
Processing of personal data
We will collect, use or disclose your personal data for the following purposes:
- To create and manage user accounts
- To deliver goods or services
- To improve products, services or user experiences
- For internal management of the company
- For marketing and promotion
- For after-sales service
- To collect feedback
- To pay for goods or services
- To comply with the Terms and Conditions
- To comply with the laws and regulations of government agencies
Disclosure of personal information
We may disclose your personal data to others with your consent or where permitted by law, as follows:
Internal management
We may disclose your personal information internally as necessary to improve and develop our products or services. We may collect information internally for products or services under this Policy for the greater benefit of you and others.
Service Provider
We may disclose some of your personal information to our service providers as necessary to perform their functions, such as payments, marketing, product or service development, etc. Our service providers have their own privacy policies.
Business partners
We may disclose certain information to business partners to contact and coordinate the provision of products or services and to provide necessary information regarding the availability of products or services.
Law enforcement
In the event that a law or government agency requests it, we will disclose your personal data as necessary to government agencies such as courts, government agencies, etc.
Transfer of personal data abroad
We may disclose or transfer your personal data to persons, organizations or servers located overseas. We will take measures to ensure that the transfer of your personal data to the destination country meets adequate standards of personal data protection, or as otherwise required by law.
Period of storage of personal data
We will retain your personal data for as long as necessary during your relationship with us or for as long as necessary to fulfil the purposes related to this policy, and may retain it thereafter. Where required by law, we will delete, destroy or anonymize your personal data when it is no longer necessary or when that period has expired.
Rights of personal data owners
Under the Personal Data Protection Act, you have the following rights:
Right to withdraw consent
If you have given your consent, we will collect, use or disclose your personal data, whether your consent was given before the effective date of the Personal Data Protection Act or afterwards. You have the right to withdraw your consent at any time.
Right to access
You have the right to request access to the personal data we hold about you and to request that we provide you with a copy of that data, including to request that we disclose how we obtained your personal data.
Right to data portability
You have the right to request that we have processed your personal data in a format that is machine-readable or usable by automated tools or devices and that we can use or disclose the personal data by automated means, to request that we transmit or transfer the personal data in such a format to another personal data controller where this is feasible by automated means, and to request that we transmit or transfer the personal data we have transmitted or transferred in such a format directly to another personal data controller, unless this is not possible for technical reasons.
Right to object
You have the right to object at any time to the collection, use or disclosure of your personal data if the collection, use or disclosure of your personal data is necessary for the performance of a task carried out under our legitimate interests or those of another person or entity, to the extent that this is reasonably expected, or to carry out a task carried out in the public interest.
Right to erasure/destruction
You have the right to request the deletion or destruction of your personal data or anonymization of your personal data if you believe that your personal data has been collected, used or disclosed unlawfully or that we no longer need to retain it for the purposes related to this Policy, or if you have exercised your right to withdraw consent or your right to object as stated above.
Right to restriction of processing
You have the right to request that we temporarily suspend the use of your personal data in cases where we are investigating your request to exercise your right to correct your personal data or to object, or in any other case where we no longer need to and must delete or destroy your personal data in accordance with applicable law, but you request that we suspend its use instead.
Right to rectification
You have the right to request that your personal data be corrected to ensure it is accurate, current, complete and not misleading.
Right to lodge a complaint
You have the right to lodge a complaint with the relevant legal authority if you believe that the collection, use or disclosure of your personal data is in violation of or does not comply with the relevant law.
You may exercise your rights as a data subject above by contacting our Data Protection Officer as detailed at the end of this policy. We will notify you of the results of our actions within 30 days from the date we receive your request to exercise your rights, using the form or method we specify. If we deny your request, we will notify you of the reasons for the denial via various channels, such as text message (SMS), email, telephone, letter, etc.
Personal tracking technology (Cookies)
To make your user experience more complete and efficient, we use cookies or similar technologies to improve access to our products or services, tailor advertising, and track your usage. We use cookies to identify and track website users and their access to our website. If you do not want cookies to be placed on your computer, you can set your browser to refuse cookies before using our website.
Maintaining the security of personal data
We will maintain the security of your personal data in accordance with the principles of confidentiality, integrity, and availability to prevent loss, access, use, alteration, modification, or disclosure. We will also provide personal data security measures, which include administrative safeguards, technical safeguards, and physical safeguards, regarding access or control of personal data.
Reporting a personal data breach
In the event of a breach of your personal data, we will notify the Office of the Personal Data Protection Commission without delay, and within 72 hours of becoming aware of the breach, to the extent practicable. Where the breach poses a high risk of impacting your rights and freedoms, we will notify you of the breach and provide you with remedies without delay via various channels, such as our website, text message (SMS), email, telephone, letter, etc.
Amendments to the Privacy Policy
We may amend this Policy from time to time, and you will be able to view the terms and conditions of this Policy as amended on our website.
This Policy was last modified and is effective as of May 10, 2021.
Privacy policies of other websites
This Privacy Policy applies only to the offering of products, services and use of the Website for our customers. If you visit other websites, even through our website, the protection of your personal information will be governed by the privacy policy of that website, which we are not affiliated with.
Contact details
If you have any questions about this Privacy Policy, including how to exercise your rights, you may contact us or our Data Protection Officer as follows:
Personal Data Controller
Website service provider company
Account deletion terms
1. All remaining balances in the account will be suspended.
1. All remaining balances in the account will be suspended.
3. After successfully deleting your account, Mysave will still keep your financial transaction information for future account verification.
4. If you successfully delete your account, you will no longer be able to log in with the same account and check your account information.
5. My Save reserves the right to refuse to allow the creation of new user accounts with the same information in the future.
6. The system will close the account within 3 business days. If there is a login within 3 days of closing the account, the account will be closed immediately.