Aramex (Thailand) Co., Ltd. (Aramex)
International Shipping Terms and Conditions, Aramex (Thailand) Co., Ltd. (Aramex)
| Aramex (PPX) | Aramex (PDX) |
Commodity | General Goods/Parcels | Document |
Maximum weight (kg)/Maximum value | 30 kilograms | 2 kilograms |
Maximum size | The maximum height of each side of the box is no more than 120 cm. | Document envelope |
Price calculation formula | Width x Length x Height (cm) ÷ 5,000 calculated by the higher price method (box/weight) | the same |
Service area | Bangkok and surrounding areas (Nonthaburi, Pathum Thani, Samut Prakan) | the same |
Service Level | Door to Door | Door to Door |
Booking opening hours | Monday-Friday 8:30 AM - 5:30 PM, Saturday 8:30 AM - 12:00 PM | the same |
Cut off time | Mon-Fri 2:30 PM, Sat 11:30 AM | the same |
Pick-up time | Monday-Saturday 8:30 AM - 4:00 PM | the same |
Delivery time | 2 – 7 business days (depending on destination country) | the same |
In the event that there is no one to receive the item at the destination | May be disposed of/destroyed/auctioned/sold | the same |
In case of destruction or return | The sender is responsible for costs such as taxes, return shipping, import duties back to Thailand, and storage. | the same |
Damaged/Lost Product Insurance Limit | Maximum 3,000 baht | Maximum 3,000 baht |
Contact for insurance claims within | 7-14 days | 7-14 days |
Claim documents | AWB, photos, Commercial Invoice, Packing list (if any) | the same |
In the case of non-payment of destination tax | May be destroyed/returned | the same |
The person responsible for the destination tax expenses | Sender/Recipient | the same |
Term | DDU/DDP | DDU/DDP |
เอกสารแนบ | 1 AWB, 1 Commercial Invoice, 1 Packing list (if any) | the same |
Note: Subject to change. Conditions are as determined by MySafe.
Thailand Post Company Limited (Thai post)
Terms and conditions of international shipping services, Thailand Post Company Limited (Thai post)
| (EMS World) Parcel (General parcel) | (EMS World) Document (document) | (ePacket) General delivery |
Commodity | General parcel | Document | General parcel |
Maximum weight/Maximum value | Maximum 30 kg. | Maximum 5 kg. | Maximum 2 kg. |
Maximum size | Length not exceeding 150 cm. / Total circumference ≤ 200 cm. | Length not exceeding 150 cm. / Total circumference ≤ 200 cm. | Length ≤ 60 cm. / Length+Width+Height ≤ 90 cm. |
Price calculation formula | By weight | the same | the same |
Service level | Drop off at the office | the same | the same |
Booking opening hours | Mon-Fri 8:30 AM–4:30 PM (sometimes until 8:00 PM), Sat 8:30 AM–4:30 PM | the same | the same |
Cut-off Time | Mon-Fri 3 rounds: 11:30/16:30/19:30, Sat 2 rounds: 11:30/17:30 | the same | the same |
Pickup time | Mon-Fri 8:00 AM–2:30 PM (negotiable with the post office) / Sat 9:00 AM–12:00 PM | do not have | do not have |
Delivery time | 4–9 days | 4–9 days | 7–15 days |
In case there is no one to receive | Return according to the time of each destination | the same | the same |
In case of destruction/return | In some cases, return the item + 25 baht/item fee. If you have already left the country, return only the item, no refund of the service fee. | the same | the same |
Reason for return | 1. Mistake by Thailand Post, 2. Mistake by sender, 3. Request for refund, 4. No refund after leaving the country. | the same | the same |
Refund request | Within 4 months | Within 6 months | the same |
Proof of return | Form + proof of payment + deposit slip + photo/envelope + power of attorney | the same | the same |
Damage insurance limit | Maximum 7,000 baht | Maximum 3,000 baht | No compensation will be paid in any case. |
Lost Insurance Amount | Maximum 7,000 baht | Maximum 3,000 baht | No compensation will be paid in any case. |
Claim documents | Receipt, sender name, details, value, reason, email [email protected] | the same | the same |
In the case of non-payment of destination tax | Returned/destroyed at destination | the same | the same |
The person responsible for the destination tax expenses | recipient | the same | the same |
Term | DDU | DDU | DDU |
Investigation period | ≤ 15 days + 10 days refund | ≤ 15 days + 10 days refund | ≤ 60 days + 10 days refund |
Return shipping costs | The sender is responsible for costs such as taxes, import duties back to Thailand, storage, and return shipping fees to 12 destination countries. | The sender is responsible for costs such as taxes, import duties back to Thailand, storage, and return shipping fees to 12 destination countries. | None (except in cases where there is import tax) |
เอกสารแนบ | 4 AWBs (1 pasted, 3 attached), Commercial Invoice/PL optional | AWB 1 sheet (pasted), Invoice/PL not required | the same |
Note: Subject to change. Conditions are as determined by MySafe.
UPS Parcel Delivery Service Co., Ltd. (UPS)
International Shipping Terms and Conditions, UPS Parcel Delivery Service Co., Ltd. (UPS)
| Worldwide Express (Documents, parcels) | Worldwide Express Saver (Documents, Parcels) | Worldwide Expedited (parcel) |
Commodity | Documents, parcels | Documents, parcels | parcel |
Maximum weight/Maximum value | Maximum 70 kg. | Maximum 70 kg. | Maximum 70 kg. |
Maximum size | The longest side exceeds 122 cm or the second longest side exceeds 76 cm. Total size = Length + (2 × Width) + (2 × Height) must not exceed 400 cm. | the same | the same |
Price calculation formula | Width x Length x Height (cm) ÷ 5,000 calculated by the higher price method (box/weight) | the same | the same |
Service area | Bangkok and surrounding areas, Rayong, Chonburi, Chiang Mai, Nakhon Ratchasima, Khon Kaen, Phuket | the same | the same |
Pickup Cut-off Time | The system will automatically schedule the parcel pickup. The pickup date will be set to the day after the item was created. The estimated pickup time is between 10:00 AM and 4:00 PM on business days (Monday - Saturday). | the same | the same |
Delivery time | 1-3 days (additional business days may be added depending on the situation) | the same | the same |
In the event that there is no one to receive the item at the destination | May be disposed of/destroyed/auctioned/sold | the same | the same |
In case of destruction or return | The sender is responsible for costs such as taxes, return shipping, import duties back to Thailand, and storage. | the same | the same |
Damage insurance limit | Maximum 3,000 baht | the same | the same |
Lost Insurance Amount | Maximum 3,000 baht | the same | the same |
Contact for insurance claims within | 7-14 days | the same | the same |
Claim documents | AWB, photos, Commercial Invoice, Packing list (if any) | the same | the same |
In the case of non-payment of destination tax | May be destroyed/returned | the same | the same |
In case of destruction or return | The sender is responsible for costs such as taxes, return shipping, import duties back to Thailand, and storage. | the same | the same |
The person responsible for the destination tax expenses | Sender/Recipient | the same | the same |
Term | DDU/DDP | the same | the same |
เอกสารแนบ | AWB 1, Commercial Invoice and Identity Verification are processed electronically (e-service). | the same | the same |
Note: Subject to change. Conditions are as determined by MySafe.
Information as of October 6, 2025
Terms and conditions regarding tax and customs duties
1. Transportation fee
- The sender agrees to pay the shipping charges to MySafe at the rates announced by the company or as shown on the invoice on the date of export.
- The above transportation charges do not include any customs duties, import taxes, VAT, local taxes or any other fees levied by government or customs authorities in the destination country, which are the responsibility of the sender or recipient as required by law, unless there is a clear written agreement that the service is DDP (Delivered Duty Paid).
2. Customs duties and fees
2.1 DDU (Delivered Duty Unpaid)
- The sender or consignee is responsible for paying any customs duties, taxes and fees associated with the import of goods.
- MySafe is not responsible for paying any taxes or fees on behalf of you unless authorized in writing.
- If the recipient or sender fails to pay the tax/duty within 3 business days after being notified, the package may be abandoned or returned at the sender's expense.
2.2 DDP (Delivered Duty Paid)
- MySafe may assess and collect taxes/duties in advance from the sender based on the product information and value provided by the sender.
- If the sender provides incorrect information (e.g., misrepresentation of value, under-declaration, or misclassification of goods), destination customs reserves the right to impose additional taxes, fines, and fees.
- The sender agrees to be solely responsible for such costs.
3. Responsibility for payment
- The sender is ultimately responsible for paying all costs associated with the parcel, whether or not collected from the recipient.
- If the outstanding balance is 3,000 baht or more, MySafe reserves the right to immediately suspend service until the sender has paid the outstanding balance in full.
- These Terms and Conditions will continue to apply until the Sender notifies MySafe in writing of their request to cancel their use of the DDP/DDU Service and receives written confirmation of their cancellation from MySafe.
- Cancellation shall not affect any rights, duties or liabilities of the Sender arising before the effective date of cancellation, which the Sender shall remain liable for until fully paid.
- MySafe reserves the right to take legal action to collect the outstanding debt, together with interest at the rate prescribed by law or at the rate determined by MySafe (as applicable), including other costs related to enforcement.
4. Notification and payment of debt
- MySafe will send billing notifications via email, text message (SMS), AMS, application or any other online system that the sender has registered with MySafe. Notifications through such channels shall be deemed to have been received by the sender legally and are binding upon completion of the sending to the contact information provided by the sender.
- The Sender must pay all amounts in Thai Baht (THB) unless otherwise agreed in writing. Payment must be made in full, without any deductions or fees, except as agreed in writing by MySafe.
5. Exceptions to MySafe's Liability
- MySafe shall not be liable for any loss, damage, delay, confiscation, return of packages or any other damages arising from (1) the sender's or recipient's failure to pay duties and taxes on time, (2) inaccurate, incomplete or misleading information about the goods, (3) decisions, measures or controls of customs or government agencies in the country of origin or destination, and (4) any other similar causes beyond MySafe's control.
- If MySafe is liable in any way, MySafe's liability shall be limited to the extent permitted by law or not exceeding the limit.
Compensation under the applicable insurance contract (if any), whichever is lower, is accepted by the sender as a material limitation of liability for the use of the Service.
6. Enforce the law
- This Agreement shall be governed exclusively by the laws of Thailand and any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the Thai courts in the Kingdom of Thailand.
- MySafe's failure to exercise any right or remedy under this Agreement in any particular case, or any waiver granted by MySafe to the Sender, shall not be deemed a waiver of MySafe's right to exercise such right in the future, nor shall it waive MySafe's right to enforce this Agreement in any other case.
Information as of October 6, 2025